Thinking tools that assist by externalizing thought processes and conceptual structures so they can be manipulated potentially improve user learning. We propose the design of a sensemaking assistant that integrates many such tools. Our design emerged from an intensive study of sensemaking by users working on real tasks, providing a link from users to developers. Sensemaking is the process of forming meaningful representations and working with them to gain understanding, possibly communicated in a report, to support planning, decision‑making, problem‑solving, and informed action. At the heart of our design is a set of tightly integrated tools for representing and manipulating a conceptual space: tools for producing and maintaining concept maps, causal maps/influence diagrams, argument maps, with support through self-organizing semantic maps, importing concepts and relationships from external Knowledge Organization Systems, and inferring connections between texts; further a tool for organizing information items (documents, text passages notes, images) linked to the concept map. The sensemaking assistant we envision guides users through the sensemaking process; for each function it suggests appropriate cognitive processes and provides tools that automate tasks. The comprehensive sensemaking model introduced in specifies functions in the iterative process of sensemaking: Task analysis and planning; Gap identification (tools for both: brainstorming, finding documents on the task); information acquisition, data seeking and structure seeking (search tool: finding databases, query expansion, passage retrieval; summarization tool); information organization, building structure, instantiating structure, information synthesis / new ideas / emerging sense (conceptual space tools mentioned above); information presentation, creating reports (from concept map to outline, guide through the writing process, analyze draft writing for coherence and clarity). The system tracks sources. Users using a sensemaking assistant may well internalize good ways for intellectual processes and good conceptual organization in addition to learning a useful application. The paper will provide some evidence from the literature and propose further testing.
ABSTRACT Argumentation, the act of defending one's inherent knowledge or views through speech expression, is a kind of widespread information expression and communication behavior. In this poster, we aim to explore the characteristics and patterns of argumentation in social media to examine basic rules the patterns follow by conducting content analysis of the transcript of a WeChat Group Chat. We build a theoretical model of argumentation behavior in mobile social media using the inductive coding and find that social media has a great influence on argumentation.
ABSTRACT Tag quality is an important factor to the success of social tagging systems and platforms. Users' domain expertise may influence they perceive tag quality. This study aims to explore how users of different domain experience (frequent user, occasional user, and non-user) perceive the quality of the same tags. We examined an online video community, Bilibili, which specializes in Anime, Comic and Games (ACG) subculture. We asked 60 users to watch 15 videos and rate the 95 tags of these videos, and found that: 1) Users with more domain expertise give higher ratings for tags' relevance to the videos and their retrieval value; 2) Occasional users have the lowest understandability rating, followed by non-users, and frequent users; 3) users think high-frequency tags are less suitable for retrieval. These results may provide insights to high quality tag selection for personalized recommendation and retrieval.