@article {13688,
	title = {{\textquotedblleft}顾客是上帝{\textquotedblright}与{\textquotedblleft}上帝也会犯错误{\textquotedblright}{\textemdash}{\textemdash}新时期企业应该如何处理与顾客的关系},
	journal = {福建论坛(经济社会版)},
	year = {2001},
	pages = {18-20},
	abstract = {一个处于新时期的企业必须学会处理与顾客的关系,一方面必须坚定不移地贯彻{\textquotedblleft}顾客是上帝{\textquotedblright}的信念,另一方面又要明白{\textquotedblleft}上帝也会犯错误{\textquotedblright}的客观存在。企业必须在{\textquotedblleft}顾客是上帝{\textquotedblright}和{\textquotedblleft}上帝也会犯错误{\textquotedblright}之间寻找出合适的平衡点。},
	keywords = {企业;顾客;货款控制},
	isbn = {1000-8780},
	author = {周建波}
}
