@proceedings {33632,
	title = {Customer Mistreatment and Employees{\textquoteright} Coping Strategies: A Meta-SEM Analysis},
	journal = {The 83rd Annual Meeting of the Academy of Management},
	year = {2023},
	address = {Boston},
	author = {Y. Ma and An, X and Wu, Z. and P Liu and Lu, C.}
}
