@conference {20928,
	title = {"Happy Rides Are All Alike; Every Unhappy Ride Is Unhappy in Its Own Way": Passengers{\textquoteright} Emotional Experiences while Using a Mobile Application for Ride-sharing},
	booktitle = {iConference 2019},
	year = {2019},
	month = {30 March},
	address = {Washington DC},
	author = {Dedema and Zhang, Pengyi}
}
