@article {22985,
	title = {离开服务业,进入体验业},
	journal = {互联网周刊},
	year = {2000},
	pages = {47},
	abstract = {忘掉价格、质量和服务吧。新的竞争优势是消费者的体验},
	keywords = {服务业;企业;服务行业;服务部门;企业管理;消费者;商品;},
	isbn = {1007-9769},
	author = {胡泳}
}
