@article {22932,
	title = {向顾客开放},
	journal = {商务周刊},
	year = {2002},
	pages = {65},
	abstract = {最佳公司喜欢听任用户的摆布,让他们推得团团转,顾客已经在相当大的范围内较深地渗入销售、制造、研发等过程中},
	keywords = {顾客;张瑞敏;用户;},
	isbn = {1009-4865},
	author = {胡泳}
}
